To be eligible for a return and refund, the following conditions must be met:
i. The product must be unused and in the same condition that you received it.
ii. The product must be in its original packaging.
iii. You must have the receipt or proof of purchase.
You have 28 days from the date of purchase to return an item.
Certain items are non-returnable, including:
i. Digital products such as eBooks and audiobooks.
ii. Gift cards.
iii. Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
To return an item, please contact us at returns@tcecpublishing.com to obtain a return authorization.
Please include your order number and the reason for the return.
Send your item to:
TCEC Publishing
34 Milford
Road
Grays
EssexRM16 2QL
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 28 days.
We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at returns@tcecpublishing.com for further instructions.
Shipping costs for returning items are the responsibility of the customer. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions about our Return Policy, please contact us at: returns@tcecpublishing.com
Founded in 2007, The Children’s Education Centre (TCEC) started with a simple mission: to help children gain confidence in their learning.